Contact Us
Whether you have a question about how we review casinos, spotted something on the site that needs updating, or simply want to know more about how Online Casinos works, this page tells you how to reach us and what to expect back.
How to Reach Us
The fastest way to get in touch is by email. Send your message to [email protected] and a member of the team will come back to you as soon as possible. We aim to respond to all enquiries within two business days.
Before writing in, it is worth checking whether the answer is already on the site. The sections below cover the most common reasons people contact us, and the pages listed there may save you the wait.
What We Can Help With
- Questions about our reviews and rankings — if you want to understand how we evaluate casinos, how ratings are assigned, or why a particular site appears where it does in our comparisons, we are happy to explain.
- Corrections and updates — bonus offers, terms and payment methods at offshore casinos change regularly. If you believe information on a page is out of date, please let us know. Include the page URL and the specific detail you think needs revisiting.
- Affiliate and partnership enquiries — if you represent a casino or a related business and want to discuss how Online Casinos works with operators, get in touch by email with a brief outline of your proposal.
- General feedback — we genuinely welcome feedback on what is useful and what could be clearer. Reader input shapes how the site develops.
What We Cannot Help With
Online Casinos is an independent comparison site. We do not operate any casino, process payments or manage player accounts. If you have a dispute with a casino, a question about a withdrawal, or a problem with a bonus, you will need to contact that casino's support team directly.
We also cannot share personal gambling history, account details or any other information held by a casino — that data belongs to the operator and is subject to their own privacy policies.
Responsible Gambling Support
If gambling is causing you concern — for yourself or someone you know — please do not wait to seek help. Our responsible gambling guidance lists free, confidential support services available in Australia, including the national Gambling Help Online service. Getting in touch with those organisations is more urgent than contacting us.
About the Site
Online Casinos (qbyte.org) is an independent affiliate comparison site for Australian players researching online casinos. We research, review and compare offshore casino sites that accept players from Australia, covering welcome bonuses, pokies and table game ranges, payment options, mobile experience and more. Our about us page explains how the site is run and how our editorial process works.
When you follow a link from this site and sign up or deposit at a casino, we may receive a commission from the operator. That commercial relationship does not determine our rankings or ratings — position in any list reflects our independent editorial assessment.
All content is published in accordance with our terms and conditions, which you are encouraged to read before relying on anything you find here.
Response Times and Expectations
| Type of enquiry | Typical response time |
|---|---|
| General questions | Within 2 business days |
| Correction or factual update request | Within 2–3 business days |
| Partnership or affiliate enquiry | Within 3–5 business days |
We read every message, but we are a small editorial team. If your question is not urgent, the site's existing pages cover most common topics in depth.
Ready to explore the site? Our casino comparisons cover welcome bonuses, game ranges, payment methods and more for Australian players — all researched independently and updated regularly.